The Telecommmunications infrastructure that TNS maintains is roughly the size of a small city. The Telcom staff maintains and supports:
We provide call center applications like Automatic Call Distribution and Automatic Attentdant to departments such as Admissions, Financial Aid, the Student Health Center and the ETS Helpline.
We are currently in the process of migrating the current PBX to a Voice Over Internet Protocol (VOIP) system. There is no charge to convert to VoIP. The monthly cost will remain the same. Please refer to our website - VoIP Conversion for more information
We are using multiple Nortel phones models, the latest one being M3904. We are no longer installng new Nortel phones. All new phones will be VoIP. If your building does not have adquate wiring for a new VoIP phone, we have an analog VoIP phone that can be installed. Please contact Telcom & Network Services for more information.
Three models of Cisco telephones are currently being deployed. The phones are $285.00 per phone. The initial telephone and voicemail setup will be done by our telecommunications staff. After the initial set-up and installation, each individual will have the ability to change their own voicemail password and to access their voicemail through the web with a Personal Communications Assistant (PCA). Different display backgrounds will also be available so that each person can make adjustments that best fit them. Please use these documents to help you become familiar with the new phones and features. The documents will guide you on how to use them.
Personal Connections Assistant (PCA) - Voicemailbox Instructions (pdf)
Cisco 8841-8851 Quick Start Guide (pdf)
Cisco 7965 Quick Start Guide (pdf)
A Jabber client would be downloaded directly onto the users computer and a 656-xxxx number assigned. Voicemail is available with this option. To request a Jabber client or a Jabber change please submit a VeraSMART phone work order.
Please note UVM policy: Long Distance calls using long distance codes are for UVM business only.
If you require a long distance access code, please have you department manager submit a VeraSMART Phone Order request. You MUST specify if the code needs to grant international access.
To place a long distance phone call:
Dial 80 + 1 + area code + phone number, at beeps enter your code then #.
To place an international call:
Dial 80 + 011 + country code + city code + phone number, at beeps enter code then #
Please note UVM policy is: long distance calls using long distance codes are for UVM business only.
An ACD allows multiple callers to simultaneously dial in on one phone line and each call will be distributed automatically to various numbers in the department.. If no phone line is available, each caller will be placed on hold and into a queue. The calls will be distributed to the first available agent. The hourly labor rate is applied to the initial setup and programming. To request an ACD be designed or changed, please submit a VeraSMART Phone Order request.
A Phone Tree allows the phone to be answered automatically and the caller would be given a choice of options to direct themselves to the correct phone line. To request an Auto Attendant, please submit a VeraSMART Phone Order request. Please indicate how you would like the application to work. The hourly labor rate is applied to setup this service. We will use your email address to contact you for questions. Once it is designed, we will ask you to test the menu for any changes needed.