Printers: Faculty and Staff

This process is intended for SymQuest printers and copiers. If you are seeking assistance with a UVM owned, non-SymQuest printer, please contact the UVM Tech Team. Enterprise Technology Services does not support non-UVM owned printers and copiers.

Delivery of your new printer and removal of the old one are handled through the coordinated effort of our local vendor (SymQuest) and ETS or other distributed IT support teams.

After delivery, these steps must be carried out to configure the printer:

1. Notify ETS of incoming printers and copiers by email to dhcp@uvm.edu
2. Obtain an IP address by connecting the printer/copier to the network (via Ethernet connection)
3. Converting the DHCP lease from dynamic to static
4. Device registration by ETS
   1. Copiers: typically a five (5) year lease
   2. Printers: typically a ten (10) year lease
5. Additional printer/copier configuration
   1. Set NTP server to time.uvm.edu
   2. Set DNS Default Domain Name to uvm.edu
   3. Set SMTP Server Address to smtp.uvm.edu
   4. Set SSL/TLS to Off and port to 25
   5. Set device mail address
   6. Set Server Capacity Limit to 20MB.
   7. Set SMB Authentication Setting to NTLMv2 only.
   8. Set Bonjour and AirPrint Off

1. Open the Windows menu by pressing the Windows key or by clicking the icon in the bottom left corner, then search for Printers and open Printers & scanners.
   
2. Select Add a printer or scanner.
   
3. A long list of available printers will populate. Scroll to the bottom of the list and click The printer that I want isn’t listed.
   
4. Select the button next to Find a printer in the directory, based on location or feature, then click Next.

   You must be logged in as a CAMPUS domain user with your NetID and password to see the “Find a printer…” option noted below

   
   

5. Type in the few characters of your department’s acronym in the Name field, then click the Find Now button.
   
6. The list will narrow to just entries containing the characters you entered. Scroll through the search results to find your printer, or refine your search. After finding your printer, select it and click the OK button to install the queue with drivers.
   

Drivers enable your computer’s Operating System to interact with physical devices, including a printer or copier.

For most printers, your operating system will provide generic printer drivers as the default selection when adding a printer. However, your Konica Minolta or Kyocera printer may have additional functionality in the form of a punch unit or automatic stapler. To utilize these functions, you must download and install the appropriate driver. Below are instructions for finding and installing drivers for Kyocera printers.

1. Visit the Kyocera Download Center: https://usa.kyoceradocumentsolutions.com/en/download-center.html
2. Select your printer from the Products drop-down, then expand the Technical Downloads section and click Drivers. In this case, we looked for drivers for our TASKalfa 5501i Kyocera printer.
   
3. Download the most recent compatible driver for your printer. In this case, we downloaded the Kyocera KX Print Driver, Version 7.5
   
4. Open the downloaded .zip file, then run the Setup wizard. In this case, we went down the following path: KX.7.5.0807.zip -> Kx75_UDP -> en -> Setup.exe
   
5. Proceed through the installer.
   1. In this case, we proceeded through the prompts, then selected Custom Install.
      
   2. In the list of devices, double click the KX Driver for Universal Printing.
      
   3. Click Install.
      
   4. Wait for the driver installation to complete, then click Finish.
      
   5. The driver should now be successfully installed. Close the Kyocera Product Library.
      

1. Open the Start Menu, then search and open Control Panel.
2. Under Hardware and Sound, select View devices and printers.
   
3. Select Add a printer.
   
4. Select The printer that I want isn’t listed.
   
5. Select Add a printer using a TCP/IP address or hostname, then click Next.
   
6. Enter the printer’s IP address in the Hostname or IP address field, uncheck the Query the printer and automatically select the driver to use, then click Next.
   
7. Find and select your printer manufacturer and printer model from the lists, then click Next. In this case, we selected the Kyocera TASKalfa 5501i KX printer driver.
   
8. Enter a printer name, then click Next.
   
9. Once the driver is installed, try printing a test page to confirm you have added the printer successfully.
   

1. Open the Start Menu, then search and open Control Panel.
2. Under Hardware and Sound, select View devices and printers.
   
3. Right click the printer, then select Printer properties.
   
4. Under the Device Settings tab, select Administrator.
   
5. Under the Job Accounting tab, enable Job accounting, enter your account ID, then click OK.
   

Drivers enable your computer’s Operating System to interact with physical devices, including a printer or copier.

For most printers, your operating system will provide generic printer drivers as the default selection when adding a printer. However, your Konica Minolta or Kyocera printer may have additional functionality in the form of a punch unit or automatic stapler. To utilize these functions, you must download and install the appropriate driver. Below are instructions for finding and installing drivers for Konica Minolta printers.

1. Visit the Konica Minolta support site: https://onyxweb.mykonicaminolta.com/OneStopProductSupport
2. Using the QuickSearch field, search for the model name and number for your printer, then select Drivers. In this case, we entered “bizhub C308”.
   
3. Select the OS version that matches the Operating System on your macOS computer, then download the most recent compatible driver for your printer. In this case, we chose 10.14 and downloaded the Version 11 driver.
   
4. Download any driver upgrades.
5. Find the driver in your downloads folder and double click it. This will unzip the driver, creating a new folder. Navigate the new folder to find the package install file. For this case, the path to the package install file is as follows:
   1.  OS_10_9_x –> A4 –> biizhub_C658_C3…7_C266_209.pkg
      
6. Double click the package to run it, then continue through the install wizard.
   

The Tech Team suggests installing a printer on a macOS computer by IP address. If you are using a Konica Minolta or Kyocera printer and do not know the IP address of that printer, see instructions on the manufacturer’s website for information on obtaining the IP address.

1. Open System Preferences
   
2. Select Printers & Scanners, then press the plus sign (+) to add a new printer.
   
3. Select IP from the options along the top of this page, then fill in the following fields:
   
   1. Address: Enter the IP Address of the printer.
   2. Protocol: For Network Printers, select Line Printer Daemon – LPD.
   3. Queue: Leave this empty.
   4. Name: Change the name to best identify the printer. Example: Tech Team Printer. 
   5. Location: Enter the IP Address in the location.
   6. Use: Click the dropdown, and choose Select Software.
      1. Search for and select the appropriate driver for your printer, then click OK.
         
   7. Click Add.
   8. Configure the printer’s options, then click OK
      1. If you are unsure what options to select, you may want to contact your Office Manager or SymQuest.
         

1. In a Microsoft Office application (Microsoft Word, Microsoft Excel, etc.), press command-p to access print settings.
2. Click the Copies & Pages option, then select Output Method from the dropdown menu.
   
3. Check the Account Track setting.
   
4. The following dialogue box will pop up.
   
   1. Keep the Department Name empty.
   2. Enter the user’s password/print code in the Password field.
   3. Check the Save Settings and Do not show this window when setting options.
      1. This allows the user to automatically apply their personal print password when printing from this computer. Shared computers should skip this section.
   4. Press OK
5. Close the print settings.

In situations where a job becomes stuck, and manually deleting the job on the sever does not work, you may need to manually remove all jobs from the print queue.

Services | Print Spooler | Stop

1. Open the C:\Windows\System32\spool\PRINTERS directory
2. select all items and delete them.
3. Restart the Print Spooler

You do not need to install printer drives when adding a print queue from the print server, as drivers are managed and installed server-side.

A printer driver is a set of files that enable the printer and you operating system to communicate with each other. All printers require drivers, regardless of how you obtain them or what way you use them. Default drivers may provide sufficient functionality for most printing needs, but we recommend installing printer specific drives when possible.

You can find Operating System specific instructions in the macOS and Windows sections below. The download site for Konica Minolta is: https://www.biz.konicaminolta.com/download/driver.html.

The driver name may not exactly match the model. The two most common drivers are C368SeriesPCL (C308 and C368 copiers) and C658SeriesPCL (C458, C558 copiers). The last number in the series number (8 in these cases) should be checked against your model.

In general, we use:

• Windows – PCL6 drivers
• macOS – PS drivers

You will require administrator privileges to install drivers. See the sections on Windows or macOS for printer installation and configuration lower in this article.

When you scan a document or picture, the result can be a PDF or image file such as a TIFF. If that file exceeds the 20MiB limit on emails (typically around 40 pages), the document will cannot be sent. To work around this limitation, save the document directly to a file share.

This is accomplished by assigning the printer a username and password with which to authenticate. These credentials are given rights to a department shared folder where the generated files can be saved. These credentials, server information, and directory path are all stored in an address book entry on the printer.

1. Request a Service Account
   Email the dhcp@uvm.edu account and request a service account be created for your printer. The account will have an odd looking name in the form of sa_deptacronymcopier (e.g. sa_etskonmin, sa_absckyoc) that we refer to as a Service Account (sa_). This account has extremely limited access and exists solely for the purpose of depositing files in one location.
2. Create a Destination Folder for your Scans
   A suitable location must be created as the destination of the address book entry. A small group may choose something similar to S:\departmentname\scans. However, any path(s) can be used, but the deeper in a directory hierarchy or the more paths you use (i.e. separate, per person scan locations), the more complex and high maintenance the setup becomes.
3. Grant Folder Access to your Service Account
   Ask for help

   Unless you are a file security rights admin comfortable with advanced settings, we recommend you contact dhcp@uvm.edu for assistance.

   
   To authorize the service account to drop files into your destination folder(s), the account must be authorized at each step along the path to the folders. The lower in your hierarchy of file folders, the easier this is.

   Multiple Locations and Inheritance

   Due to the flexibility of inherited folder rights, it is possible to authorize the service account to drop files in a given folder and all its child folders. Though the authorization may be simple, the address book setup will be greatly complicated in both creation and maintenance.

   • First, grant entry into the departmental share but no deeper and give the account only traversal rights to the folder. This can often be accomplished by using a security group with “ListTop” in the name. These vary in naming, but the implication is that any members can list files in but no farther, thus top layer only. If such a group does not exist, you can create your own and use it. The alternative is to add the service account to the root folder with traversal rights to this folder only using the advanced security tab.
   • If the next step is the destination itself (simplest scenario, e.g. S:\dept\scans), add the service account to the folder, and grant that account read and write access.
   • Otherwise, continue adding the service account to all intermediate folders down to your scan folder, giving traversal rights to this folder only at each step. When you arrive at the destination scan folder, grant read and write, but not the advanced this folder only inheritance option, in case you intend to use the complex setup of one scan folder per person.
4. Create an Address Book EntryCreate a new address book entry, selecting SMB as the type.A display name will be needed. For the simple scenario of a single destination, consider using “Scan2Shared” as it displays well on most copier consoles and conveys meaning well. Choose the alphabetic range it will appear in (i.e. PQRS) and make sure the Main checkbox is set. Set the checkbox for “Please check to enter host name.” and enter files.uvm.edu as the host name. You may also use the direct name of the file server if you know where your department share is hosted, but it will change the path slightly and may break if your share is moved to another server.
   DFS (Distributed File System)

   DFS is an abstraction allowing us to run multiple file servers (e.g. winfiles1, winfiles2, etc.) without users needing to know where there files actually are. This provides a consistent name and path while allowing us to reorganize the underlying servers without disruption.

   
   The File Path field will be something of the form “shared\dept\scans” if using the server name of files.uvm.edu. If you did not use the DFS version of the server name, opting to directly point to your share on a specific server, it would resemble “dept\scans” removing the “shared part” of the name. This was necessary for older copiers prior to Konica Minolta. The User ID will be the service account name and the password will typically be something very long and require pasting into this field. OK that form to complete the setup. Unfortunately, there is no “Test” button as with previous copier brands, so confirming a working address book entry requires actually scanning a document and checking for success or listening to a failure beep sequence from the copier itself.

   Complicated Address Books

   One final warning about complicated address locations, both in folder depth and in number. The copiers are not the fastest web servers, filling out each web form to create an entry takes time and can easily introduce mistakes. Even after initial creation, the content of each address book entry will require updating, should the password for the service account ever change. Please consider avoiding this situation, especially if you have many users. Some copiers on campus have over 70 users and this can be hours of updates and testing to confirm a working setup.

Service account credentials are stored in the Address Book entry on the copier. The password is not visible and can only be changed.

There is no test button as with the previous Kyocera copiers.

Konica Minolta copiers are capable of traversing Distributed File Services (DFS) pointers, so scanning to \\files\shared\department\Scanner folder would be the normal choice.

If your copier has the fax board option installed as part of your contract, the default behavior is to print all incoming faxes. A paperless and convenient option to this is fax forwarding. You may choose to have incoming faxes converted to PDF format and emailed or saved to an address or location. You may even create a group including any combination of addresses from the copier’s address book.

1. Direct your web browser to the IP address of the copier and authenticate as the Administrator.
2. First, we’ll configure the headers placed on outgoing faxes by adding your fax phone number and assigning a name indicate your group or department. The phone number should be all numbers, no spaces. You can create multiple names that may be selected from while sending.
   
3. Now we select the receive data operations setting and choose Forward TX Setting, finishing with OK in the bottom right corner.
   
4. Here we set the forwarding to ON and choose a name or group of names from the address book to forward to.
   

If you are using a macOS computer, you must manually install a driver and add the printer by the IP address.

For CAMPUS domain-joined Windows computer, we recommend adding the print queue, as you will not need to manually install drivers. You may opt to install drivers and add the printer by IP on your Windows computer.

Print queues are created and configured by ETS staff. Once created, a user only needs to search for and select the queue for installation.

Adding a printer in this way is very convenient for larger groups, but may sometimes lead to a jammed print queue. If a corrupt print job is generated and submitted to the queue, it can hold up all other jobs, occasionally requiring that the entire print queue is cleared. This isn’t a significant reason to avoid queues, as the only alternative is creating individual queues on each machine which requires all configuration steps to be repeated, potentially dozens of times.

Account Tracking is a feature that limits who can print to a device to only those in possession of a valid PIN or print code. This feature can be enabled directly on the device, on the print queue on the printer server, or in local, direct to copier printing setups.

Enabling and maintaining this feature adds complexity to machine and client setup, by may be worthwhile for those seeking extra control over their printer.

User Boxes are a method of temporarily storing print jobs on a printer to be released and printed upon user arrival.

Typically, these are used to provide a level of privacy when printing sensitive materials, and to limit printing when someone is using the device for a larger job.

A box must be created on the copier. Take note of the box number when it is created, as this will be needed to configure the print queue locally.

There are a number of configuration options for user boxes, include the ability to auto delete print jobs left for prolonged periods.

When a server’s queue has been added to the copier, or the driver is installed to create a local queue, the queue must be configured to store the job instead of printing, and the box number must be supplied.

While Faculty and Staff may call directly, we recommend they first contact their departmental IT support. To determine if you have departmental IT support, alongside appropriate contact information, use our IT Support Lookup tool.

The client or IT support person who calls SymQuest will need to provide the device number found on the metal plate attached to all SymQuest printers.

SymQuest Phone: (800) 374-9900

For printers not provided by SymQuest, contact the UVM Tech Team or your departmental IT support team. To determine if you have departmental IT support, alongside appropriate contact information, use our IT Support Lookup tool.

If available, please have your printers IP Address, MAC address, and physical location at the ready.