Notification

•  Student Notification: Students will be notified of elevator outages via email from the OAS Listserv as Facilities notify us. If you would like to receive email notifications regarding elevator outages and restorations, please contact Sharon Mone at smone@uvm.edu to opt into this service.   If you choose not to opt-in, you will not receive regular updates from OAS regarding elevator outages.
• Outage Information: Information will also be posted on the OAS webpage.

Student Unable to Access Their Room

1. Student Actions:
   • Contact the Resident Assistant (RA) and/or front desk staff.
2. RA/Front Desk Staff Actions:
   • Contact the RET team or appropriate personnel to determine the availability of an alternative room for the student.
   • If a room is available and accepted by the student:
     • The RA or designated person will assist the student in retrieving items from their original room.
   • If a room is not available or not accepted by the student:
     • Explore the possibility of the student staying with a friend.
     • Consider other available options.
   • Determine if Residential Life can provide transportation to the new location. If not, during hours of 7:30 AM to 4:30 PM, check with the OAS Specialist to see if CatsRide is an option.
3. Note: Depending on the situation and the duration of the repair, the student may be required to relocate for life safety reasons.

Student Unable to Leave Their Room

1. Student Actions:
   • Contact the RA to update the RET team or appropriate personnel.
   • Fill out the Meal Request Form, designating a friend or RA to pick up meals.
   • Contact their SAS Specialist.
2. OAS Specialist Actions:

• Contact faculty if the student is unable to attend class in person
• Work with faculty to explore options for remote classes, recording classes, and providing note-takers in courses.

Notification

•  Student Notification: The student will contact their OAS Specialist regarding the elevator outage.

OAS Specialist Actions

1. Contact faculty and the Registrar’s Office if the student is unable to attend class in person.
2. Explore the following options:
   • Convert the class to a hybrid format to allow remote attendance.
   • Temporarily or permanently relocate the classroom, depending on the duration of the elevator outage.

• Elevators are essential for students who cannot use stairs to access classrooms or offices. If an elevator outage prevents a student from attending class, please do not penalize the absence.
• Physical Plant Services usually inform us of outages, and we attempt to contact all professors with affected students. Even if you are not notified by our office, consider the student's communication as valid notification to excuse the absence and assist with acquiring missed materials.
• You can verify the date and time of elevator outages with the Office of Accessibility Services or Physical Plant Services.

• Immediate Action: Contact Student Accessibility Services at 802-656-7753 or UVM Police at 802-656-3473.
• Access Barrier Form: Fill out the Access Barrier Form.
• Safety Note: Do not attempt to lift or carry an individual up or down stairs.

• Elevator outage updates will be posted at Elevator Outages
• For real-time information, visitors can call Facilities Management - -  Call Service Operations Support (SOS) at 802-656-2560

• Alternative stairwells are available for those who can use them safely.
• Visitors requiring accessibility assistance should contact the UVM police (802) 656-3473
• If you become stuck in an elevator, use the emergency call button to reach building security or emergency responders.

• The latest outage information, including estimated repair times, will be posted at Elevator Outages
• Our team is available to assist with alternative arrangements if needed. Contact access@uvm.edu or (802) 656-7753.